Rosemary and her two children had shopped at Goodwill for many years. On one of those shopping trips, Rosemary noticed the large yellow “Safe Place” sign on the front of the building. She had been in an abusive relationship for a very long time but now her children were starting to be abused too. She decided it was time to look for help, and remembering the yellow sign she had seen, made an excuse to take her children Christmas shopping.
When they arrived at Goodwill, Rosemary located a Goodwill team member and said she was looking for safe place information. The employee - who had received safe place training at a team meeting - knew exactly what to do. The team member took Rosemary to the office and introduced her to a Good Partner Coach (GPC), a life coach offered to all Goodwill Team Members. The GPC asked Rosemary how she could help, and Rosemary shared that she and her children needed to get away from an abusive home situation. She also shared that the children were with her in the store shopping and the abuser was at home. The GPC asked if they were ready to leave right now or if she was gathering information to formulate a plan to leave.
Rosemary said she was afraid to go home because her husband’s abuse was escalating and she feared for her children. The GPC made a phone call to SPARCC and put the Rosemary on the phone. She was able to get prescreened on the phone and was told it sounded like she met the criteria for the SPARCC shelter for abused woman and children. After getting directions, Rosemary told the SPARCC screener that she was on her way. She then hung up the phone and started crying. She thanked Goodwill for being there when she and her children needed them most. Christmas will be much brighter for Rosemary and her children this year. It’s what we do.