MDS Subscription Services
What is Goodwill®U?
What is Goodwill®U?
Goodwill®U (GWU), is a platform capable of automatically delivering tailored training for everyone on your team to support their success. Developed in partnership with Reflection Software and powered by its leading Learning Management System (LMS), Cognition, GWU is a single robust location that aligns with Goodwill’s business model to provide:
- Workflows that support our operations, including On-the-Job Training (OJT) with electronic signatures, supervisor approvals, and access to detailed reports for historical data.
- Prescribed learning capabilities for a customized learning path. Automatic assignments based on functional position.
- Access to a robust, growing, and relevant course catalog of learning content which can result in consistent on-boarding and retention, and a fully-trained workforce.
Mission Focused for community upskilling
Goodwill®U’s Mission Campus allows for community training within the platform(number of licenses depends on number of current active users). Support the people, organizations, and communities with this versatile platform that makes training and outreach easier and more effective.
Growing Cohort of Goodwill partners
Join the growing number of Goodwill partners who have leveraged the LMS and our support to align their organizational needs. Be a part of the cohort for knowledge sharing and networking, bringing our Goodwill partners together.
What is HandUP Learning Content?
HandUp Learning Content provides content that helps support a mission-integrated donated goods retail learning strategy to improve production, revenue, efficiency, and mission delivery. We help you strategize a consistent onboarding/training experience that meets the needs of your organization and current learning culture and maximizes DGR results through investment in people.
HandUp Learning Content Consists of:
Workforce Development – Power Skills
15 topics and 29 eLearning modules (the majority of courses contain 2 modules each) – topics include: Adapting to Change, Attitude, Business Foundations, Conflict Resolution, Critical Thinking, Digital Literacy, Ethical Decisions, Financial Literacy, Growth Mindset, Negotiations, Social Interaction, Stress Management, Teamwork, Time Management, and Wellness
Donated Goods Retail Functional Training
(Built to our River process, but documents can be customized)
- 2 eLearning modules – Donor Greeter
- 2 eLearning modules – Apparel Processing
- 2 eLearning modules – Cashier
- 2 eLearning modules – Sales Floor
- Over 30 Donated Goods Retail and Post-Retail on-the-job training checklists (customizable)
Leadership Curriculum
- 4 eLearning modules supporting leadership development – topics include: Customer Service, Servant Leadership, Business Writing, and Leading Effective Team Meetings
- 14 Instructor/Participant Guide for leadership topics revolving around Business Acumen, Personal Development, and Professional Mastery
Core Learning
7 eLearning modules specific to Goodwill working environment/culture – topics include Cultural Diversity and Inclusion, Safety, Customer Service, Donor Value, and PCI Compliance
What is WESA?
WESA stands for Web-Enabled Statistical Analysis. Goodwill Manasota’s WESA Team will work with your staff, and associated vendors to automate sales, donor, and labor data into WESA.
We strive to provide strategic and responsive consulting services to your team and be there throughout the implementation process and beyond. Even though we believe WESA is user-friendly, we also understand that working with new technology may be challenging and cumbersome at times. We truly believe in open lines of communication, and we’ll be available for thorough follow-up.
Areas of Alignment
We are completely open and flexible to accommodate these focus sessions to best fit your needs and objectives, but it’s important to understand that the power of WESA lies in its ability to align donors, labor, and sales throughout the organization. Through WESA we have been able to foster a performance-oriented culture of development and growth—driving results, stewardship, engagement, and career development, and we are excited to help support your team as you embark on this journey!
Areas of Alignment
- Onboarding- Learning and Training Plans
- Workforce / Leadership Development
- Functional DGR related training
- Safety Training & Occupational health
- Talent Acquisition
- Management of the Retail Environment
- Logistics / Transportation Support & Alignment
- Donor Based Budgeting
- Staffing & Labor Planning
- Salesfloor or Design & Layout
- Technology alignment
- Team Member Relations
- Performance Management
- Total Rewards (Benefits, Incentive, Wellness, Awards & Recognition)
- Loss Control & Claims Management- W/C Loss Control Discount Review
- Physical Security & Loss Prevention
- Point of Sale / Production tracking Barcoding
- Goodwill®U: Goodwill Manasota Learning Management System
- Compensation Philosophy / Leadership Incentive Plans
Training we provide
- Training on the difference between automation, hybrid, and manual entry of data
- Creating a WESA profile, and forming a steering committee
- GIMI Led administrative training on reading reports and data
- The gathering of all historical data, and the entry of that data (whether it be automation, hybrid, or manual entry)
- Organizational visits to Goodwill Manasota
- Ongoing pieces of training, steering committee meetings, and organizational visits when needed
